Cancellation & Refund Policy

If you are no longer able to make your escape room booking time or have fewer players than expected, please contact us at [email protected] as soon as you can.

Wherever possible, we will work with you to arrange another time, arrange a refund or gift voucher. Unfortunately for bookings within 48 hours, no cancellations, refunds or reschedules are available.

All cancellations due business closure related to industry health advice and guidance from the Victorian Government will be provided with a gift certificate or refunded, at your choice.

TRAPT will only provide refunds to the account that was used to pay for the experience, either Paypal, the credit card used or the bank account from which a direct transfer was received.

For cancellation policies regarding full venue hire, please refer to the terms and conditions for TRAPT Functions available in our function pack online.