If you are no longer able to make your escape room booking time or have fewer players than expected, please contact us at [email protected] as soon as you can.

Wherever possible, we will work with you to arrange another time, arrange a refund or gift voucher. Unfortunately for bookings within 48 hours, no cancellations, refunds or reschedules are available.

For cancellation policies regarding full venue hire, please refer to the terms and conditions for TRAPT Functions available in our function pack online.