If any of your team are no longer able to make your booking because of COVID-19, we may be able to issue a refund for that individual or individuals provided with evidence. Otherwise, the $30 cancellation fee may apply.
All cancellations due business closure related to industry health advice and guidance from the Victorian Government will be provided with a gift certificate or refunded, at your choice.
TRAPT will only provide refunds to the account that was used to pay for the experience, either Paypal, the credit card used or the bank account from which a direct transfer was received.
For cancellation policies regarding full venue hire, please refer to the terms and conditions for TRAPT Functions available in our function pack online.
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