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I have a special requestI have some feedbackI have a question about underage participantsCan I still book with only 2 people in my team?I didn't receive a confirmation emailI'm having difficulties with my bookingI'm not sure what to wear to my booking?I'm looking to purchase a gift certificateI'm having some trouble using a Gift CertificateCan I use a Gift Certificate in the bar?I'd like help with arranging a corporate event or functionHow difficult are the experiences at TRAPT?I have a question about bookings for SchoolsI have a payment or refund queryI'd like more information about catering & drinks packagesAre TRAPT experience pregnancy-friendly?Can I use the bar without making a booking for a TRAPT Room?I have a media or PR enquirySomething else
The two experiences I want to book aren't available at the same time?
Our experiences run on staggered start times with a new experience starting nearly every 15 minutes. Don't worry! Your team is welcome to kick back and enjoy some liquid courage in the bar before the next experience, which will start before you know it!
Something else? Send us a message.
Can I book over the phone?
Unfortunately, we do not take bookings over the phone. You can confirm your booking by making a payment via Paypal or directly with your credit card (through the Paypal platform).
Looking for a gift certificate? You can click here to buy them online and have it sent directly to your email or arrange a pick up in store.
As TRAPT is a fully licensed venue, you must be 18 or over to attend TRAPT and proof of age must be produced upon request. If you are under this age you must attend with a parent and that parent must accompany you in the TRAPT experience. In the Oz experience, because the group is separated, 2 parents may be required. Please contact us if you have any questions.
Follow this link to download our Functions & Events Guide which has information about the benefits of an Escape Room Experience for your team.
Follow this link to download our Functions Package containing information on catering and drinks packages.
If you have the details of your corporate event handy, click here to send them through and we'll get in touch to discuss the details.
Click here to check out our FAQs or send us a message
Absolutely! The bar and lounge is open til 1am on Thursdays, Fridays and Saturdays and 10pm from Sunday to Wednesday evenings. Bring a book, bring your computer, bring your friends! You're more than welcome to enjoy the bar without making a TRAPT Room booking.
If you haven't received your confirmation email, please check your junk mailbox. If you still can't find it,
drop us an email at [email protected] with the name, date and time of your booking.
If you've received a gift certificate but have run into some trouble, please send through an image of the gift certificate in question in an email to [email protected] and we'll take a look into it for you!
Yes, you can definitely play with only 2 people! If you have less than 6 people in your team, you will always have an exclusive opportunity to escape. We will not add players to your experience.
For any PR and media enquiries or opportunities, please send an email to [email protected] or use the contact form below.
Thanks for thinking of us for your school booking! As TRAPT is a fully licenced venue, we have some special conditions that we need in place in order to cater to school groups. Please contact us directly at [email protected] to discuss your needs and check out our Click here to check out our FAQs for Schools
We offer three challenge levels at TRAPT: 'Easier, but still challenging', 'Challenging' and 'Most challenging'. Whilst this may not perfectly reflect every team's experience, due to different strengths within different teams, these are a good indicator if you're not sure where to start!
Unfortunately, our gift certificates are not currently able to redeemed for drinks in the bar in store.
Absolutely! Our experiences are all pregnancy-friendly. However, as the experience is 50 minutes on your feet, it may be uncomfortable for those in late-stage pregnancy who are always welcome to leave the experience at any stage to rest in our lounge area if they would prefer.
Whilst there are no specific clothing requirements, we do recommend that you wear comfortable clothing to participate.